Yes, proactive, quick, and professional email responses from staff. Before looking at this site, I stumbled upon other sites but the reviews for them were horrid. The reviews for this seller were all very positive. Surely enough, those reviews ultimately made me choose these guys and I have no regrets! Doll of very good quality, very well wrapped and fast shipping. Excellent seller, they always answer my questions quickly, thanks. I will come back to buy more dolls in the future.